Refund Eligibility

  1. We offer refunds only for defective, damaged, or incorrect products.
  2. Refund requests must be raised within 7 days of delivery by emailing brjapparelseximindiapvtltd@gmail.com.
  3. Products must be unused, unwashed, and in their original packaging to qualify for a refund.
  4. Undergarments are non-returnable and non-refundable due to hygiene reasons.

Refund Process

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 business days through the original method of payment.

Late or Missing Refunds

If you haven’t received a refund after 7 business days, please contact your bank or payment provider.

Still need help? Email us at brjapparelseximindiapvtltd@gmail.com.

Shipping Policy

Delivery Coverage

We ship across India using reputed courier partners.

Delivery Timeframe

  • Orders are processed within 1-2 business days.
  • Estimated delivery time is 5-7 working days depending on location.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • We offer free shipping on orders above ₹[your threshold, e.g., ₹999].

Order Tracking

  • Once your order is dispatched, you will receive an email or SMS with tracking details.

Delays

  • BRJ Apparels Exim India PVT.LTD is not responsible for delays caused by courier services or unforeseen circumstances such as strikes or natural disasters.

 Cancellation Policy

Order Cancellation

  • You can cancel your order within 24 hours of placing it by writing to brjapparelseximindiapvtltd@gmail.com.
  • Orders cannot be canceled once they have been shipped.

Refund for Canceled Orders

  • If canceled within the permitted window, a full refund will be processed within 5-7 business days.

Order Modifications

  • We currently do not allow modifications of orders after they are placed. You may cancel within 24 hours and place a new order.